- Oversee daily activities of the property.
- Operate the hotel efficiency & provide exceptional guest satisfaction while managing the hotel team daily.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures
- Builds relationships with guests, utilize feedback to improve service and standards.
- Coach and mentor direct reports.
- Ensure that managers lead their teams to the best of their abilities
- Ensure all departmental goals are met and provide mentorship as required.
- Lead the team to control budgets, manage expenses and controls to maximize hotel cost.
- Ensure a safe and secure environment for guests and team members.
