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Teardrop Hotels – Terms and Conditions

Welcome to Teardrop Hotels. By using our website, booking our services, or staying at our hotels, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any reservation or use of our services.
For: Goatfell, Nine Skies & Camellia Hills
Rates

USD rates are applicable only for foreign passport holders and LKR rates are applicable only for residents and/or resident visa holders.

Room Holds & Allocation

Rooms are not placed on hold during the initial inquiry. Reservations are made by room category, with specific room allocation subject to availability upon arrival.

Occupancy

If more guests arrive than initially booked, supplementary charges apply. Guests must supervise their children.

Food & Beverage

All-inclusive rate includes lunch, dinner, breakfast, soft drinks, house spirits, beer, wine, and tea/coffee throughout the day. Kids under 16 will be served meals from the kids' menu.

Corkage Fees

Spirits: LKR 5,000 per bottle
Wine & Champagne: LKR 3,500 per bottle
Alcohol consumption from outside sources is prohibited on dry days.

Check-in/Check-out Times

Check-in: 2:00 pm
Check-out: 12:00 pm

Swimming Pool

The pool is ungated, 1.4 meters deep, and diving is prohibited. Guests are responsible for pool safety.

Parking

Available, but guests park at their own risk.

Driver’s Accommodation

Not available. Local guest house recommendations can be provided.

Pets

No pets allowed.

Payment Policy

30% deposit at booking, full payment 60 days before arrival.
Full payment required for peak periods (14th Dec - 29th Feb).
For bookings made directly via our website; Full payment is required at the time of booking.

Cancellation Policy

Individual booking: Full refund (minus bank charges) if canceled 60 days before arrival.
Group booking or full property buyout: Refund if canceled 61 days before arrival, no refund after.
Contact: Email: enquiries@teardrop-hotels.com | Phone: +94 773 638 381 / +94 772 522 271

For: Wallawwa, Fort Bazaar, Kumu Beach & Lunuganga
Rates

USD rates are applicable only for foreign passport holders and LKR rates are applicable only for residents and/or resident visa holders.

Room Holds & Allocation

Rooms are not placed on hold during the initial inquiry. Reservations are made by room category, with specific room allocation subject to availability upon arrival.

Occupancy

If more guests arrive than initially booked, supplementary charges apply. Guests must supervise their children.

Food & Beverage

Bed & Breakfast: Includes breakfast and afternoon tea.
Half Board: Includes dinner, breakfast, tea/coffee during meals, and afternoon tea.
Full Board: Includes lunch, dinner, breakfast, tea/coffee during meals, and afternoon tea.
Kids under 12 will be served meals from the kids' menu.

Corkage Fees

Spirits: LKR 5,000 per bottle
Wine & Champagne: LKR 3,500 per bottle
Alcohol consumption from outside sources is prohibited on dry days.

Check-in/Check-out Times

Check-in: 2:00 pm
Check-out: 12:00 pm

Swimming Pool

The pool is ungated, 1.4 meters deep, and diving is prohibited. Guests are responsible for pool safety.

Parking

Available, but guests park at their own risk.

Driver’s Accommodation

Not available. Local guest house recommendations can be provided.

Pets

No pets allowed.

Payment Policy

30% deposit at booking, full payment 30 days before arrival.
Full payment required for peak periods (20th Dec - 5th Jan).

Cancellation Policy

Individual booking: Full refund (minus bank charges) if cancelled 30 days before arrival.
Group booking or full property buyout: Refund if cancelled 90 days before arrival, no refund after 60 days.
Contact: Email: enquiries@teardrop-hotels.com | Phone: +94 773 638 381 / +94 772 522 271