We collect personal information that you provide to us when you:
-Make a booking or inquiry through our website or third-party platforms.
-Sign up for newsletters or marketing communications.
-Interact with us during your stay (e.g., through surveys, feedback forms, social media or loyalty programs).

The types of information we collect include:
-Name, contact details (email, phone number), payment details.
-Preferences (room type, dietary restrictions, special requests).
-Transaction history and stay information.

We use the information we collect to:
-Process bookings and payments.
-Personalize your stay and deliver requested services.
-Communicate with you regarding your stay or booking.
-Send you promotional offers and updates, subject to your consent.
-Improve our services and operations through feedback.

We do not sell your personal information. However, we may share your information with:
-Third-party service providers (payment processors, booking platforms) to complete your transactions.
-Authorities or legal entities when required by law or to protect our rights.

Our website uses cookies to enhance your browsing experience. Cookies collect information about your visit, such as the pages you view, the time spent, and the links clicked. You may disable cookies in your browser settings, but this may affect your ability to use certain features of our site.

We take reasonable steps to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

You have the right to:
-Access, correct, or delete your personal information.
-Withdraw your consent for marketing communications at any time.
-Lodge a complaint with a data protection authority.

Teardrop Hotels reserves the right to update this Privacy Policy. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

For any questions or concerns regarding this Privacy Policy or to exercise your data rights, please contact us at:
Email: enquiries@teardrop-hotels.com
Phone: +94 773 638 381 / +94 772 522 271