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Teardrop Hotels – Terms and Conditions

Welcome to Teardrop Hotels. By using our website, booking our services, or staying at our hotels, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any reservation or use of our services.
For: Goatfell, Nine Skies & Camellia Hills
Rates

USD rates are applicable only for foreign passport holders and LKR rates are applicable only for residents and/or resident visa holders.

Room Holds & Allocation

Rooms are not placed on hold during the initial inquiry. Reservations are made by room category, with specific room allocation subject to availability upon arrival.

Occupancy

If more guests arrive than initially booked, supplementary charges apply. Guests must supervise their children.

Food & Beverage

All-inclusive rate includes lunch, dinner, breakfast, soft drinks, house spirits, beer, wine, and tea/coffee throughout the day. Kids under 16 will be served meals from the kids' menu.

Corkage Fees

Spirits: LKR 5,000 per bottle
Wine & Champagne: LKR 3,500 per bottle
Alcohol consumption from outside sources is prohibited on dry days.

Check-in/Check-out Times

Check-in: 2:00 pm
Check-out: 12:00 pm

Swimming Pool

The pool is ungated, 1.4 meters deep, and diving is prohibited. Guests are responsible for pool safety.

Parking

Available, but guests park at their own risk.

Driver’s Accommodation

Not available. Local guest house recommendations can be provided.

Pets

No pets allowed.

Payment Policy

For reservations made directly with our team via email, WhatsApp, social media, or telephone: 30% deposit at booking, full payment 60 days before arrival.

Full payment required for peak periods (14th Dec - 29th Feb).
For bookings made directly via our website; Full payment is required at the time of booking.

Cancellation Policy

Individual booking: Full refund (minus bank charges) if canceled 60 days before arrival.
Group booking or full property buyout: Refund if canceled 61 days before arrival, no refund after.
Contact: Email: enquiries@teardrop-hotels.com | Phone: +94 773 638 381 / +94 772 522 271

For: Wallawwa, Fort Bazaar, Kumu Beach, Lunuganga & Kalkudah Beach House
Rates

USD rates are applicable only for foreign passport holders and LKR rates are applicable only for residents and/or resident visa holders.

Room Holds & Allocation

Rooms are not placed on hold during the initial inquiry. Reservations are made by room category, with specific room allocation subject to availability upon arrival.

Occupancy

If more guests arrive than initially booked, supplementary charges apply. Guests must supervise their children.

Food & Beverage

Bed & Breakfast: Includes breakfast and afternoon tea.
Half Board: Includes dinner, breakfast, tea/coffee during meals, and afternoon tea.
Full Board: Includes lunch, dinner, breakfast, tea/coffee during meals, and afternoon tea.
Kids under 12 will be served meals from the kids' menu.

Corkage Fees

Spirits: LKR 5,000 per bottle
Wine & Champagne: LKR 3,500 per bottle
Alcohol consumption from outside sources is prohibited on dry days.

Check-in/Check-out Times

Check-in: 2:00 pm
Check-out: 12:00 pm

Swimming Pool

The pool is ungated, 1.4 meters deep, and diving is prohibited. Guests are responsible for pool safety.

Parking

Available, but guests park at their own risk.

Driver’s Accommodation

Not available. Local guest house recommendations can be provided.

Pets

No pets allowed.

Payment Policy

For reservations made directly with our team via email, WhatsApp, social media, or telephone: A 30% deposit is required to secure your booking. The remaining balance is due 30 days prior to arrival. For stays during the peak period (20th December – 5th January), full payment will be required at the time of booking.

For reservations made directly through our website, the full payment amount will be collected at the time of booking to confirm your stay.

Cancellation Policy

Individual booking: Full refund (minus bank charges) if cancelled 30 days before arrival.
Group booking or full property buyout: Refund if cancelled 90 days before arrival, no refund after 60 days.
Contact: Email: enquiries@teardrop-hotels.com | Phone: +94 773 638 381 / +94 772 522 271

Cancellation Policy for Kalkudah Beach House

- No cancellation charges will be applicable for bookings cancelled before 30 days of the arrival date and the charged amount will be refunded minus the bank charges. 100% cancellation charges will apply if cancelled within 30 days of the arrival (for stays between 1st Oct to 31st May)
- No cancellation charges will be applicable for bookings cancelled before 660 days of the arrival date and the charged amount will be refunded minus the bank charges. 100% cancellation charges will apply if cancelled within 60 days of the arrival (for stays between 1st Jun to 30th Sep)