Thanks for getting in touch! Sri Lanka is our passion and we would be delighted to show you around.

Please let us know when you would like to travel, which areas or hotels you want to experience and our dedicated Teardrop reservations team will help curate a bespoke journey for you and your family or friends whether it be for one night or twelve.

Senior Reservations Executive – HQ


  • Handle all reservation inquiries from travel agents and direct guests.
  • Proficiency in utilising various systems, including the Central Reservation System (CRS) employed by the reservation team.
  • Maximise conversion of inquiries and maintain relationships with travel agents by communicating in a clear, friendly, and polite manner.
  • Proactively upsell & cross-sell products within the chain
  • Provide timely updates to the management and colleagues regarding occupancy reports, rates, and budgets.
  • Assist in the coordination and distribution of work.
  • Comprehensive knowledge of OTA & Channel Manager


  • Excellent written and communication skills.
  • A minimum of two years of experience in a similar position in the hotel sector is mandatory.
  • A positive character with a professional attitude.
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